GO Car Wash Unlimited Wash Membership Terms of Use
Effective Date: April 14, 2025
1.Introduction: These Terms & Conditions (“Terms”) govern your purchase and use of the Unlimited Wash (“UW”) membership program offered by GO Car Wash Management, LLC and its subsidiaries (“GO Car Wash,” “we,” “our,” or “us”). By enrolling in a UW membership, you agree to be bound by these Terms.
GO Car Wash offers subscription-based car wash services at participating locations nationwide. Services, wash packages, and availability may vary by location. A current, valid payment method is required to initiate and maintain your membership.
2. Membership Enrollment, Billing & Renewals
2.1 Activation and Auto-Renewal
Your membership begins once a valid payment method is submitted, and the purchase is completed. UW memberships automatically renew each month. Your payment method will be charged the applicable rate every 30 days until canceled. By enrolling, you authorize us to charge your card monthly without additional notice, unless required by law.
2.2 Introductory or Promotional Offers
If you enroll under a promotional rate, that rate will apply for the specified duration. After the promotional period ends, your membership will renew at the standard rate. We reserve the right to determine eligibility and revoke promotional pricing if misuse is detected.
2.3 Pricing & Adjustments
Membership pricing is determined by location and package selection. We may adjust pricing or available plans at our sole discretion. If prices change, you will be notified at least 21 days in advance via email, posted signage, or updates on our website.
2.4 Payment Failure
If your payment is declined for any reason, we may suspend your membership until a valid payment method is provided. You are responsible for any bank fees resulting from failed payments.
3. Vehicle Identification: LPR & RFID
GO Car Wash uses License Plate Recognition (LPR) to identify vehicles tied to active memberships. By enrolling, you authorize GO Car Wash to capture, store, and process license plate data for membership verification and operational purposes. If LPR cannot reliably identify your vehicle, you may be issued an RFID sticker to be affixed to your windshield. The RFID and associated membership number remain GO Car Wash property and may not be copied, tampered with, or transferred.
4. Membership Rules & Transfers
4.1 One Vehicle Per Membership
Each UW membership is valid for one personal-use vehicle. Commercial vehicles, ride-share, taxis, or limousines are excluded unless enrolled through a business or fleet plan. For business accounts, contact [email protected].
4.2 Vehicle Sale or Replacement
If you sell or replace your vehicle, remove the RFID sticker, if applicable, and visit any GO Car Wash location to cancel or transfer the membership to a new vehicle. Charges continue until the cancellation or transfer is completed.
4.3 Lost or Stolen Vehicles
If your vehicle is lost or stolen, contact us promptly to deactivate the membership. Otherwise, the membership may continue to be used, and you will remain responsible for charges.
5. Cancelation, Refunds & Account Management
5.1 Cancelation Policy
To avoid charges for the next billing cycle, you must cancel your membership at least 5 business days before your renewal date. Cancel online at www.gocarwash.com, visit any location, or contact customer support. Access continues until the end of the current billing period.
5.2 No Refunds
All membership sales are final. We do not issue refunds or credits for unused days, partial months, or mid-cycle cancellations.
5.3 Account Updates
You may update your contact details, payment method, or vehicle information at any time through your account online or by visiting any GO Car Wash location.
6. Service Availability & Limitations
Service hours, offerings, and performance may vary by location. Temporary closures may occur due to weather, maintenance, holidays, or unforeseen events. GO Car Wash reserves the right to modify services, operating hours, or suspend access without notice.
7. Damage & Liability Disclaimer
GO Car Wash is not liable for damage resulting from:
- Pre-existing damage or vehicle condition
- Aftermarket accessories or modifications (racks, antennas, spoilers)
- Loose parts, retractable mirrors, or running boards
- Unsecured items in or on the vehicle
- Customer driving behavior
Use of our services is at your own risk. Please prepare your vehicle appropriately before entering the wash tunnel.
8. Communications & Notifications
By enrolling, you consent to receive communications via email or SMS regarding your account, renewals, promotions, or service changes. Message/data rates may apply. You may opt out of marketing texts, but operational messages may still be sent.
9. Arbitration & Legal Terms
9.1 Dispute Resolution
Any disputes arising from your membership will be resolved through binding arbitration under the rules of the American Arbitration Association (AAA). You waive the right to trial by jury and class action lawsuits. Arbitration will occur in your state of residence or another mutually agreed location.
9.2 Exceptions
Claims filed in small claims court or for injunctive relief to protect intellectual property are exempt.
9.3 Class Action Waiver
Disputes must be resolved individually. No class actions or consolidated proceedings permitted.
10. Governing Law
These Terms are governed by the laws of the state where your membership originated unless otherwise stated by law.
11. California Residents
11.1 Automatic Renewal Law Compliance Under California law, memberships with automatic renewal must disclose terms clearly. GO Car Wash provides upfront pricing, renewal frequency, and cancellation options before you complete your purchase. You can cancel online at any time prior to your next billing cycle.
11.2 Consumer Rights Notice
California residents may contact the Consumer Information Division of the California Department of Consumer Affairs at: 1020 N Street, Suite 501, Sacramento, CA 95814 Phone: 1-800-952-5210
12. Contact Us
Need assistance? We’re here to help:
GO Car Wash Customer Experience Team
www.gocarwash.com
Email: [email protected]
Phone: 1-833-GOWASH1
