Contact Us

Frequently Asked Questions

GENERAL

1Do you offer interior and detail services at any locations?
Currently, we offer interior and detail services at our Independence, MO location on highway 40. 19300 E. US Hwy 40, Independence, MO 64055
2Can you wash Soft Top convertibles?
Yes. Our equipment is gentle enough for soft top convertibles in good condition.
3Will my vehicle fit in your tunnel?
All stock vehicles can fit at all of our locations. If you have any aftermarket modifications (such as wide or offset tires & wheels, lifted vehicles, bumper modifications or roof racks among others) we recommend checking with a manager at your convenient GO location to ensure your vehicle can fit.
4“How do I know I receive the wash I paid for?”
Through innovative technology, our point of sales system communicates with our tunnel controller as to what car is getting what wash. Also, through CarPics® technology, our team is able to see each car’s wash in real time. We utilize RFID, License Plate Recognition, and sophisticated cameras to identify and verify each vehicle! A GO Teammate will verify that your vehicle receives the wash you paid for before sending the vehicle through the wash.

MEMBERSHIP

1Do you offer discounts if I have more than 1 car?
Yes. With our family plans, each additional vehicle receives a $5 discount on monthly memberships!
2Do I need a credit card to sign up for a membership?
Yes. A credit or debit card is required for sign up.
3Can I change my membership package?
Yes. You can change your package any time at your convenient GO location.
4“I have new license plates”
If you get a new license plate, you can update your license plate at GOcarwash.com or at your convenient GO location.
5I have no rear license plate
If you do not have a rear license plate, we will apply a RFID sticker to your windshield.
6Will I receive the same service package I signed up for, even if I go to a location other than the one I originally signed up at?
Yes.
7How do I pay for my GO Car Wash Unlimited plan?
The credit or debit card used when you go Unlimited will be charged monthly on your anniversary date.
8How often can I wash my vehicle?
As often as you’d like each month that your Unlimited membership remains active!
9Where can I use my Unlimited plan?
You can use your Unlimited plan at any GO Car Wash.
10How do I cancel my Unlimited membership?
You can discontinue your plan online or visit your local GO Car Wash and speak with a team member. There is no contract or obligation and you can cancel at any time (please allow 7 days to process). No refunds will be given when discontinuing.
11Can my Unlimited plan be used for more than one vehicle?
An Unlimited plan is for one vehicle and is not transferable.
12What if I get a new credit card?
You can talk with a team member at your local GO Car Wash or update your card information online now.
13How long does it take for my plan to be canceled?
In order to allow processing time, any updates should be completed 7 business days prior to the anniversary date on which your card will be recharged. If you cancel, your plan will remain active until the next billing date and you may continue to wash during this time.
14Will I receive a refund after canceling my plan?
No, you will not receive a refund. Your plan will remain active until the next billing date.
15Will I receive an email confirmation after I update my credit card or cancel my plan?
Yes, you will receive an email confirmation after you complete your request.
16What if I change my mind after I submit my cancellation request?
We would be happy for you to return as an Unlimited member. Simply visit your local GO Car Wash or re-enroll online now.
 

Send Us A Message

Have a comment or question? Need to get in touch? GO ahead and fill out the form below. One of our team members will get back with you shortly.

 
Join The Loyalty Club For Exclusive Deals & Discounts!